Help Center
*eg. domain setup, transfer domain
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Explore a variety of popular topics to find the answers or insights you’re looking for.
Hosting Plans
What types of hosting plans do you offer?
We offer shared hosting, VPS hosting, cloud hosting, and dedicated hosting plans tailored to different business needs.
Can I upgrade or downgrade my hosting plan?
Yes, you can easily upgrade or downgrade your plan as your business grows or changes.
Is there a money-back guarantee?
Yes, we offer a 30-day money-back guarantee for all our hosting plans.
Do your hosting plans include free domain registration?
Yes, many of our hosting plans come with free domain registration for the first year.
How do I manage my hosting account?
You can manage your hosting account through our easy-to-use control panel, accessible 24/7.
Are your hosting plans scalable?
Yes, our hosting plans are fully scalable to accommodate your business growth and resource needs.
DNS and Domains
What is DNS?
DNS (Domain Name System) translates domain names into IP addresses, allowing browsers to load websites.
How do I register a domain?
You can register a domain through our platform by selecting your preferred domain name and completing the registration process.
How do I manage my domain?
You can easily manage your domain through our control panel, where you can update DNS settings and other details.
Can I transfer my domain?
Yes, you can transfer your domain from another provider to us by following the domain transfer process.
What is domain parking?
Domain parking allows you to reserve a domain without building a website on it, keeping the domain active.
Do I get privacy protection for my domain?
Yes, we offer domain privacy protection to keep your personal information private in the WHOIS database.
Products and Services
What types of products do you offer?
We offer a wide range of services, including web hosting, domain registration, email solutions, and website development.
How can I purchase your products?
You can easily purchase our products through our website by selecting the desired service and completing the checkout process.
Can I upgrade or downgrade my plan?
Yes, you can modify your plan at any time through your account settings to meet your business needs.
Are your services customizable?
Yes, we offer flexible and customizable solutions tailored to your specific business requirements.
Do you provide support for your products?
Yes, we provide 24/7 customer support for all our products and services.
Are your products secure?
Yes, we prioritize security with features like SSL certificates, daily backups, and reliable infrastructure.
SSL and Security
What is SSL, and why do I need it?
SSL (Secure Sockets Layer) encrypts data between your website and users, ensuring secure transactions and building trust.
How do I install an SSL certificate?
You can install SSL certificates through your hosting provider or via a control panel with step-by-step instructions.
Is SSL required for all websites?
While not mandatory for all sites, SSL is essential for e-commerce or any website that handles sensitive data.
Do you offer SSL certificates?
Yes, we offer various SSL certificate options to secure your website and customer data.
How do I know if my website has SSL?
Look for a padlock symbol before your website’s URL or check for "https" in the web address.
How can I improve my website’s security?
Besides SSL, consider using firewalls, malware scanning, and keeping your website software up-to-date for enhanced security.
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